Frequently Asked Questions
Everything you need to know about your EllaOla shopping experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Returns are free for all domestic orders.
How do I find my correct size?
Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements and fit recommendations to help you choose the perfect size.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' via Klarna.
Are your materials sustainably sourced?
Yes, EllaOla is committed to ethical fashion. We use organic cotton, recycled polyester, and eco-friendly dyes in 80% of our current collection.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but we have a 1-hour window for cancellations or modifications. Please contact our support team immediately if you need to make a change.